Refund and Returns Policy

Thank you for shopping with Star Gun Shop. This Refund and Returns Policy explains how returns, refunds, cancellations, damaged items and product issues are handled.

Because Star Gun Shop sells firearms, ammunition and regulated shooting products, some items may have limited return options due to safety, legal, shipping and compliance reasons. Please read this policy carefully before placing an order.

General Return Policy

Returns may be accepted only when the item is eligible, unused, unopened, in original condition and approved by Star Gun Shop customer support.

To request a return, contact us before sending any item back.

Email: contact@stargunshop.com

Please include:

Full name
Order number
Email used at checkout
Product name
Reason for the request
Photos, if the item is damaged or incorrect

Returns sent without approval may be refused.

Firearm Returns

Firearm returns are limited and may depend on the status of the order, whether the firearm has shipped, whether it has been transferred, and whether the product is defective.

Once a firearm has been transferred through an FFL dealer to the buyer, return options may be restricted. If a factory-new firearm has a defect after transfer, the manufacturer warranty may be the correct path for service, repair or replacement.

Before accepting a firearm transfer from your FFL dealer, inspect the firearm carefully. If there appears to be a shipping issue, damage or incorrect item, contact Star Gun Shop before completing the transfer.

Ammunition Returns

Ammunition is generally non-returnable due to safety, storage, shipping and compliance concerns.

If you receive the wrong ammunition, damaged ammunition or a product that does not match your order, contact customer support as soon as possible. Do not use, open, alter or attempt to return ammunition without instructions from Star Gun Shop.

Accessories, Optics, Parts and Gear

Eligible accessories, optics, magazines, parts, reloading supplies and shooting gear may be returnable if they are unused, unopened, in original packaging and approved by customer support.

Some items may not be returnable if they have been installed, used, modified, damaged, missing parts, missing packaging or are restricted by manufacturer policy.

Non-Returnable Items

The following items may be non-returnable:

Ammunition
Firearms after transfer
Opened or used products
Installed or modified parts
Special order items
Clearance or final sale items
Products missing original packaging
Products damaged after delivery
Items restricted by law, carrier rules or safety policy

If you are unsure whether an item is eligible for return, contact customer support before ordering.

Order Cancellations

Orders may be canceled only before they are processed, packed, shipped or sent to an FFL dealer.

If you need to cancel an order, contact us as soon as possible.

Email: contact@stargunshop.com

Cancellation is not guaranteed once an order has entered processing or shipment.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact Star Gun Shop as soon as possible.

Please provide:

Order number
Photos of the package
Photos of the damaged or incorrect item
A clear description of the issue
Tracking information, if available

Keep all packaging, labels and contents until the issue has been reviewed. Do not discard shipping materials, as they may be needed for a carrier claim.

Refunds

Approved refunds are usually issued to the original payment method used at checkout.

Refund timing may vary based on:

Payment provider
Bank processing time
Product inspection
Carrier claim review
Order status
Return eligibility

Shipping fees, transfer fees, processing fees or other service-related charges may be non-refundable unless required by law or approved by Star Gun Shop.

Exchanges

Exchanges may be available for eligible products when inventory allows. If the same product is not available, customer support may offer a refund, replacement option or store credit where appropriate.

Firearms, ammunition and restricted items may have limited exchange options.

Manufacturer Warranty

Some products are covered by a manufacturer warranty. If a product has a factory defect, the manufacturer may provide repair, replacement or warranty service.

Star Gun Shop may help direct customers to the correct manufacturer support process when applicable, but warranty decisions are handled by the manufacturer.

Legal and Compliance Notice

All firearm and ammunition purchases must comply with applicable federal, state and local laws. Customers are responsible for understanding the laws and restrictions that apply in their location before placing an order.

Star Gun Shop does not provide legal advice. For legal questions about firearm ownership, transfers, ammunition, magazines, accessories or shipping restrictions, contact a qualified legal professional, local authority or receiving FFL dealer.